Shipping policy

Shipping Policy

Effective Date: [07-31-2026]

At TOO KOLD BEAUTY®, we are committed to delivering your order quickly, safely, and with the care you deserve. Please review our Shipping Policy before placing your order.

Order Processing

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

During product launches, sales, holidays, or periods of high order volume, processing times may be extended. We appreciate your patience and understanding.

Once your order has been processed, you will receive a shipping confirmation email containing your tracking information.

Shipping Times

Estimated delivery times begin after your order has been processed.

Estimated delivery:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: Available at checkout (when applicable)

Delivery times are estimates and are not guaranteed.

Order Tracking

Once your package has shipped, you will receive an email with tracking information so you can monitor your shipment.

Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

TOO KOLD BEAUTY® is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses.

If an order is returned due to an incorrect address, customers will be responsible for any additional shipping fees required to resend the package.

Lost, Stolen, or Delayed Packages

Once your order has been transferred to the shipping carrier, TOO KOLD BEAUTY® is no longer responsible for shipping delays caused by:

  • Weather conditions
  • Carrier delays
  • Natural disasters
  • Holidays
  • Other circumstances beyond our control

If your tracking information indicates your package has been delivered but you have not received it, please contact the shipping carrier directly to file a claim.

TOO KOLD BEAUTY® is not responsible for lost or stolen packages that are marked as delivered.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Clear photos of the damaged product(s)
  • Photos of the shipping box
  • Photos of the packaging materials

Our Customer Care Team will review your claim and work to resolve the issue as quickly as possible.

International Shipping

At this time, TOO KOLD BEAUTY® currently ships to select locations. Shipping availability may expand in the future.

Customers are responsible for any customs duties, taxes, or import fees required by their country.

Shipping Delays

Unexpected shipping delays may occur due to circumstances beyond our control.

We appreciate your patience and understanding should these situations arise.

Questions About Your Order

If you have any questions regarding your shipment, please contact our Customer Care Team using the information provided on our Contact Us page.

Contact Us

TOO KOLD BEAUTY®

We are here to help! If you have questions about your order, products, shipping, or general inquiries, our Customer Care Team is happy to assist you

Our Customer Care Team is committed to providing every Kold Doll with exceptional service and will respond as quickly as possible.

Contact Information

Email
📧 tookoldbeautyofficial@gmail.com

Business Hours

Monday – Friday
9:00 AM – 5:00 PM EST

Saturday & Sunday
Closed

Responses are typically provided within 1–2 business days.

Mailing & Approved Returns Address

TOO KOLD BEAUTY®
Returns Department
10239 Mendota St
Detroit, MI 48204

Please Note: This address is for approved returns and business correspondence only. Products returned without authorization or sent to any location other than the approved return address may not be eligible for a refund in accordance with our Return & Refund Policy.

Social Media

Stay connected with TOO KOLD BEAUTY® for product launches, beauty tips, exclusive offers, and more.

  • Instagram: @tookoldbeautyofficial
  • TikTok: @tookoldbeautyofficial

Need Help?

For the fastest service, please include the following in your email:

  • Full Name
  • Order Number (if applicable)
  • Email Address used for your order
  • A detailed description of your question or concern
  • Photos (if reporting a damaged or incorrect item)

Our goal is to provide every Kold Doll with exceptional customer service and a luxury shopping experience from start to finish. Thank you for choosing TOO KOLD BEAUTY®! 💙